Our aim is always to provide an exceptionally high level of service to all of our customers. Where customers feel, they have cause to raise a complaint it is important to us that these are dealt with objectively, fairly and within an acceptable time frame.
The following procedure explains how we deal with complaints, our commitments to you and what redress you have if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service, then we would like to hear from you.
Please follow the download link below for the full breakdown of process
COMPLAINTS PROCESS (pdf)
Download
Padington Business Finance Ltd (FRN No: 1019920) are an appointed representative of Alpha Asset Finance Ltd who are authorised and regulated by the Financial Conduct Authority (FRN No : 804584). We are a credit broker and not a lender and work with a panel of lenders from whom we will typically be paid a commission for effecting the introduction. The amount we receive could vary by lender and may be a higher amount in relation to certain products compared with other products available. The payment received may also be higher dependent on the interest rate you are charged and this can also be affected by the term and product you receive. Typically commission received is a fixed fee or a percentage of the amount you borrow. We will not charge you a fee for our services. Registered address Derngate Mews, Derngate, Northampton, NN1 1UE. NACFB Membership number: M/0015/20. ICO number ZA446835.